New Employee Essentials
Welcome to ºìÌÒÊÓÆµ College!
The ITS Help Desk is available to help you with your technology concerns, ºìÌÒÊÓÆµ
College Network Access, application support, hardware support, etc.
The links provided below are intended to assist New Employees of ºìÌÒÊÓÆµ College in
locating information, services, and technology provided by ITS.
Top Technology Questions
- When will I be able to set up my ºìÌÒÊÓÆµ computer account?
- Once you have been fully onboarded by Human Resources, you will receive instructions on how to set up your ºìÌÒÊÓÆµ IT account, set up your password, and register for MFA.
- How do I find out what my e-mail address is?
- Your supervisor or Human Resources will provide you with this information.
- What is MFA?
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Multi-Factor Authentication (MFA) is an additional security layer for your digital accounts. It requires you to verify your identity in multiple ways before accessing services like email. At ºìÌÒÊÓÆµ, we use DUO for Google Gmail and Google Drive. Visit for instructions on setting up MFA.
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- What is the AQNet WiFi network and how do I connect to it?
- Where are the computer labs?
- The main computer lab is located in the Grace Hauenstein Library. Additional labs are located throughout campus. >Lab Hours & Locations
- Does ºìÌÒÊÓÆµ use Google or Microsoft?
- ºìÌÒÊÓÆµ supports both the Google Workspace the Microsoft Office Suite. Get your free copy today Microsoft Office!
- Are there web resources that are used at ºìÌÒÊÓÆµ College?
- Important web sites include (portal for students and employees - news, events, easy access to all other web resources), (budgets, business use, course schedules, grades, etc.), (online course management tools), , (online file storage/sharing), and .
- How can you keep your information safe?
- You are responsible for the security of your computer account.
- ITS recommends using a strong password. Follow our Password Guidelines to learn how to create a strong, effective password. Also, refer to the ºìÌÒÊÓÆµ Acceptable Use Policy for further information on using ºìÌÒÊÓÆµ College computer and network resources.
- How long do I keep my ºìÌÒÊÓÆµ email address after I leave the college?
- Your email access will end immediately if you leave the college.
- Have questions regarding technology at ºìÌÒÊÓÆµ College? Please feel free to contact our office or use the links at left to navigate.
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- Help Desk Location: Academic Building, Room 350
- Hours: Monday through Thursday: 8 a.m. to 5 p.m., Friday: 8 a.m. to 4:30 p.m.
- Phone: (616) 632-2050
- Email: techhelp@aquinas.edu
- Knowledge Base:
- Submit a Request:
Everyone using the ºìÌÒÊÓÆµ College network will be required to agree to the Acceptable Use Policy (AUP) each time they login. Use of the ºìÌÒÊÓÆµ College network constitutes agreement with the Acceptable Use Policy, and the user accepts responsibility of all use of their account. Any violation of the terms of the AUP may result in revocation of access, disciplinary action, and/or legal action. >View the Acceptable Use Policy (AUP)
CONTACT INFO
Information Technology Services
M-Th: 8 a.m. - 5 p.m.
Friday: 8 a.m. - 4:30 p.m.
Academic Building, Room 350
(616) 632-2050
techhelp@aquinas.edu